Return And Refund Policy - Sun Distributing

Purchase & return details

Supplier-direct and non-stock orders

A little clarity before you order.

Products identified as non-stock supplier-direct items are ordered for you and shipped from a supplier rather than Sun Distributing’s inventory.

Special return terms

Solar Gard, Film Handler and Jiffy products are not eligible for ordinary returns, including changes of mind, incorrect selections, appearance preferences or changed project plans. Check the model, size, specifications and application before ordering. This return rule applies whether an item ships from Sun or a supplier.

In limited cases, we may consider a Solar Gard return after confirming supplier acceptance. Written authorization is required before shipment. Sun’s restocking charge is 20% of the merchandise amount actually paid after discounts for the items being returned. The charge applies only to those returned items, not the rest of your order, and includes return handling.

An exception is not guaranteed. Before shipment, we must agree in writing on the items, their condition, the restocking charge, return freight and expected refund. Approved items must be unused, uninstalled and in original packaging. Opened or part-used film may be rejected.

A refund will be processed only after the supplier inspects and approves the return and releases credit to Sun. If the supplier rejects the goods, you must arrange and pay for freight to have them returned to you.

These optional return terms do not limit applicable rights or our separate handling of verified defects, warranty claims, Sun errors or transit damage.

Something wrong with your order?

Sun Distributing errors, verified defects, warrantable problems and transit damage are handled separately under our Return and Refund Policy. Contact Sun before sending anything back so we can provide the correct instructions.

Need help choosing? Call 248-209-6724 before ordering.

Overview

Sun Distributing supplies window film, tools, parts, accessories, and related products. We accept returns on eligible items within 30 days of the delivery date. If more than 30 days have passed since your order was delivered, we may not be able to offer a refund or exchange.

To be eligible for a return, the item must be unused, uninstalled, in the same condition you received it, and returned in the original packaging. Proof of purchase is required for all returns.

Items Not Eligible for Return

The following items are generally not eligible for return:

Used, installed, worn, or damaged items not caused by our error
Items returned without original packaging or with missing parts
Special-order, custom-order, or non-stock items
Opened liquids, chemicals, adhesives, or other consumable products
Downloadable software products
Gift cards
Clearance, closeout, or final sale items
Any item returned more than 30 days after delivery

How to Start a Return

Before sending any product back, please contact Sun Distributing so we can confirm return eligibility and provide return instructions. Do not send your purchase to a manufacturer or supplier unless Sun Distributing’s written return authorization directs you to do so.

Return Address

Sun Distributing
948 Voorheis
Waterford, MI 48328
Phone: 248-209-6724

Partial Refunds

In certain situations, only partial refunds may be granted. Examples include:

Items that are not in original condition
Items that are damaged or missing parts for reasons not caused by our error
Items returned outside the normal return condition requirements

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied. If approved, your refund will be issued to your original method of payment. Processing times may vary depending on your bank or card provider.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again, then contact your credit card company or bank, as processing times can vary. If you still need help, contact Sun Distributing at 248-209-6724.

Sale Items

Items purchased at a discount are eligible for return under the same requirements as regular-priced items. Clearance, closeout, or final sale items are not eligible for refund.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if the wrong item was shipped. To request an exchange, contact Sun Distributing at 248-209-6724 before returning the item.

Shipping Returns

For an authorized return to Sun Distributing, use the address below. If written authorization for a discretionary Solar Gard return specifies a supplier address, follow that authorization instead:

Sun Distributing
948 Voorheis
Waterford, MI 48328

Unless the return is due to a Sun Distributing error, defective merchandise, or damage in transit, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is the result of a Sun Distributing error.

If you are returning a higher-value item, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For questions related to refunds, returns, or exchanges, contact:

Sun Distributing
948 Voorheis
Waterford, MI 48328
Phone: 248-209-6724
Website: https://www.sundistributingdirect.com/

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.